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Frequently Asked Questions
Everything you need to know about SecretVault.
Account Creation & Verification
How do I create an account?
What are the password requirements?
What is the display name used for?
Why do I need to verify my email address?
How does email verification work?
What if I didn't receive the verification code?
My verification code has expired. What do I do?
What happens if my verification email bounces?
Can a verified email become unverified again?
What happens if a contact or secret notification email bounces?
How do I repair a bounced address-book contact?
What happens after I verify my email?
I verified my email but I'm being redirected somewhere unexpected — why?
User Roles
Creator
What is a Creator?
Do I need a paid plan to create secrets?
Can I create secrets right after signing up?
Recipient
What is a Recipient?
Do I need a paid plan to receive secrets?
I logged in and was taken directly to my received secrets — is that normal?
Can a Recipient also create secrets?
Can I reply to a secret or acknowledge that I've received it?
What does "Pending" mean next to a secret?
What does "Released" mean?
Guardian
What is a Guardian?
Is Guardian a separate account type?
Do I need a paid plan to be a Guardian?
How do I know I've been made a Guardian for a secret?
What can I do as a Guardian?
Can I vote against releasing a secret?
Can I retract my vote at any time?
What information can I see as a Guardian?
What emails will I receive as a Guardian?
What happens if a Guardian is added or removed while voting is in progress?
Where can I see all the secrets I'm guarding?
How does the Shared with me inbox indicate my role for each secret?
Executor
What is a Trusted Executor?
Is Executor a separate account type?
Do I need a paid plan to be a Trusted Executor?
How do I know I've been made a Trusted Executor for a secret?
What can I do as a Trusted Executor?
What emails will I receive as a Trusted Executor?
Where can I see all the secrets I can execute?
Release Policies
What is a release policy?
When can I set a release policy?
Can I change the release policy after setting it?
Manual Release
What is Manual Release?
Is Manual Release available by default?
How do I release a secret manually?
Scheduled
What is Scheduled release?
What happens if I miss the scheduled date?
Guardian Trigger
What is Guardian Trigger?
How does the approval threshold work?
What is a delay window?
Can I be notified while the delay is counting down?
What are my options once the threshold is met?
Can Guardians retract their votes after the threshold is met?
Do Guardians know who else voted and how?
Can I update the threshold or delay after setting up Guardian Trigger?
Contact Lists
What is a contact list?
Who can create contact lists?
How many lists and members can I have?
Can I reuse the same contact list for multiple secrets?
What's the difference between a recipient list and a guardian list?
What does it mean for a contact list to be "frozen"?
What happens if I add or remove a member from a list that's being used for Guardian Trigger?
What happens if I delete a contact list?
What happens if I swap the Guardian list on a secret?
Secret States & Available Actions
Draft
What is a Draft secret?
What can I do with a Draft secret?
Sent
What does "Sent" mean?
What can I do with a Sent secret?
In Delay
What is the "In Delay" state?
What can I do while a secret is In Delay?
Released
What does "Released" mean?
Can I do anything after a secret is released?
Plans & Limits
What are the plan limits?
Can I create secrets on the free plan?
What counts as an "active" secret?
What happens if I reach my active secret limit?
Other Questions
Can I be both a Recipient and a Guardian?
What is password protection for a secret?
When will I (as a Recipient) receive email notifications?
I was added as a Recipient before I had an account. What happens when I sign up?
Can I access a secret without an account?
What happens to my secrets if I cancel my plan?
How do I delete my account?